If you have an ICICI Demat account and need help with account-related issues, customer care can assist with queries related to Demat holdings, transactions, account access, KYC, trading and other services. ICICI Direct, the retail investment platform of ICICI Securities, provides multiple ways to contact its support team, including phone, email and WhatsApp.
Having the correct customer-care number and official address is important because investors should avoid relying on unverified websites or individuals claiming to represent ICICI Direct.
ICICI Demat Account Customer Care Number
For resident Indian customers, ICICI Direct currently lists the following customer-care numbers:
- ICICI Direct Customer Care: 1860 123 1122
- Alternate Number: 022 3355 1122
The official ICICI Direct customer-care page lists both numbers for resident Indian customers. Phone support is currently listed as available Monday to Sunday from 8:00 AM to 12:00 AM IST.
Customers can use these numbers for assistance with various account and investment-related queries.
ICICI Demat Account Customer Care Email
If you prefer written communication, you can contact ICICI Direct through:
Email: helpdesk@icicidirect.com
Email can be useful when your query requires documents, screenshots or a detailed explanation. When contacting customer care, it is advisable to provide relevant information such as your name, client code and service request or ticket number where applicable.
However, never include confidential information such as your trading password, OTP, PIN or other security credentials in an email.
ICICI Direct WhatsApp Customer Care
ICICI Direct also provides WhatsApp-based assistance.
Customers can send “Hi” to 9833330151 for assistance. According to the official ICICI Direct website, the WhatsApp chatbot is available 24/7, including holidays.
This can be convenient when you want quick assistance without calling customer care.
ICICI Demat Account Address
ICICI Securities has its registered office at:
- ICICI Securities Limited
- ICICI Venture House
- Appasaheb Marathe Marg
- Prabhadevi, Mumbai – 400025, India
The registered-office information is published by ICICI Direct.
For customer-service matters, ICICI Direct also lists a corporate/customer-service address at its Mindspace Juinagar location in Navi Mumbai in its escalation information. Therefore, customers should check the official website before physically sending documents or visiting an office, particularly because addresses and service arrangements can change.
ICICI NRI Demat Account Customer Care
ICICI Direct provides a separate customer-care facility for NRI customers.
NRI Customer Care: +91 22 3914 0422
The official customer-care page currently lists NRI phone support as available 24/7 and provides nri@icicidirect.com as the NRI customer-care email address.
NRI investors should use the dedicated NRI support channel when their query involves NRI Demat or investment services.
ICICI Direct Call N Trade Number
ICICI Direct also provides a separate Call N Trade facility.
Call N Trade: 022 4133 0660
The official website currently lists this number for resident Indian and NRI customers. The listed timings differ according to the service, with commodity support having extended hours.
Call N Trade may be useful for customers looking for assistance related to trading services.
What Issues Can ICICI Demat Customer Care Help With?
ICICI Direct customer support can help customers with a wide range of account-related questions.
Some common issues include:
- Demat account-related queries
- Account opening
- KYC-related issues
- Portfolio and holdings
- Share transactions
- Account access and login issues
- Mobile number or email updates
- Demat account linking
- Trading-related queries
- Service requests
- Complaints and grievances
- Account statements
- Transfer-related queries
For example, ICICI Direct provides procedures for updating the mobile number and email address associated with a Demat account through Internet Banking, customer care or a Demat-enabled branch.
How to Raise an ICICI Demat Complaint?
If your problem is not resolved through normal customer support, ICICI Direct provides an escalation process.
The first step is to contact customer care at 1860 123 1122 or email helpdesk@icicidirect.com. If you are not satisfied with the response, you can escalate the matter to the Head Service Quality team.
The official complaint process also provides further escalation to the Compliance Officer and subsequently to senior management if the complaint remains unresolved.
When escalating a complaint, keep your Service Request Number or Ticket ID, full name and client code available.
How to Safely Contact ICICI Demat Customer Care
Financial-account scams are common, so investors should be careful when searching for customer-care numbers online.
ICICI Direct states that it will never ask for confidential or sensitive information such as passwords or OTPs over a call, SMS or email. Its website also states that calls beginning with 1600 are official ICICI Direct calls.
Always verify contact details through the official ICICI Direct website before calling.
Never share:
- OTP
- Trading password
- Login password
- PIN
- Debit-card PIN
- TOTP
- Other confidential authentication details
Final Words
ICICI Demat account holders have several options for getting customer support. Resident Indian customers can contact ICICI Direct at 1860 123 1122 or 022 3355 1122, while written queries can be sent to helpdesk@icicidirect.com. ICICI Direct also offers 24/7 WhatsApp assistance at 9833330151. NRI customers can use +91 22 3914 0422 or nri@icicidirect.com.
The registered office of ICICI Securities is located at ICICI Venture House, Appasaheb Marathe Marg, Prabhadevi, Mumbai – 400025.
Before contacting support, keep your account-related details and service-request information ready, but never share passwords, OTPs or PINs. For the latest numbers, timings and addresses, always verify the information on the official ICICI Direct website.
